IT Service Management Software

From a powerful CRM to a range of communication tools, you can easily keep track of your contacts and deals. All the features of Bitrix24 link up with one another so your service business software does a lot of the hard work behind the scenes, leaving you to concentrate on the tasks that require a human touch.

What is IT service management software?

Often known as ITSM, IT service management software covers the functions IT teams use to deliver their services to customers. This could be internally within a business, or an IT agency that works on a contract basis. Examples of IT service management software requests could include the internet being down, new software to be installed on computers, or a laptop that needs to be replaced. These requests are usually sent to some form of task management software, where they are assigned a priority and a plan is put in place to offer a solution.

What is field service management software?

Field service management (FSM) software is similar to ITSM, but is more likely to run physical, off-premises operations. Put simply, it helps companies carry out job orders, collect payment, map delivery routes, and much more. With so many variables involved, FSM heavily relies on great communication, both internally and externally, to run smoothly. Bitrix24 offers a vast amount of communications tools to help you manage your FSM as smoothly as possible. Set up the protocols that work best for your team, and call upon instant messaging, voice calls, video calls, and emails in the best way you see fit.

Intuitive task management to organize your team

Good service management software must be based on good task management. Bitrix24 comes with all kinds of ways to visualize the tasks for your team. For example, you can combine your tasks with a calendar in a Gantt chart. Take this one step further by adding dependencies, meaning the availability of one task depends on whether another has been started or finished. Bitrix24 is super intuitive, with color coding, lists according to deadline, and automatic task time tracking, which makes our service management software so easy to use.

Streamline your software with automations

As a manager, you want your processes to be as efficient as possible. With the automations at Bitrix24, you can cut out the nitty gritty and get straight down to your tasks. Use automations to assign your tasks to a different team member as they come in, or select the right person based on specialization. They will receive a notification of their task being assigned, so you don’t have to worry about messages getting lost. Later in the process, you can send automatic notifications to your team members if a task is close to being overdue, and a confirmation email to the person who requested it.

One CRM for all your interactions

For those whose service management software is for external clients, Bitrix24’s CRM allows you to manage all your contacts in one place. Organize and track your interaction with new leads or returning customers, and assign each contact a status depending on their place in your customer journey. Everyone in your team can have full access to each member’s progress, ready to jump in if one person is off sick. Therefore, your CRM works as a focal point where your entire team bases their client communication, customer journeys, and quotes and invoices.

Save time on quotes and invoices

Part of your service management software will usually necessitate writing quotes and sending out invoices. With Bitrix24’s free CRM, you can generate an unlimited amount of both, so you’re never left in a panic at the end of the month. Create unique quotes with your own branding and customizable fields as well as the pre-set suggestions. Link up your fields to your product catalog for a more efficient process, or enter them manually if each job is different. Then you’re ready to switch it into an invoice at the click of a button and send it via email or print it.